Dental Creations

Refund policy

Effective October 20, 2026

At Dental Creations, Inc., we are committed to delivering high-quality, custom-fabricated dental restorations. Because every case is made to prescription specifications for an individual patient, our products cannot be returned for resale like ordinary goods. We do offer remakes, credits or refunds in appropriate situations, and we would always rather hear about a problem than have you work around it.

When a remake, credit or refund applies

We will review a case for a no-charge remake, credit or refund when:

  • There is a confirmed fabrication or material defect, or the case does not meet our quality standards because of a lab-related issue
  • The restoration does not match the written prescription because of a lab error
  • The issue is reported within 10 business days of receiving the case
  • The restoration, and any models or components we ask for, is returned for evaluation

What is not covered

These situations are not eligible for a refund, though we can remake or adjust the case at our standard rates:

  • Changes to the prescription, shade or design after fabrication has started
  • Inaccurate, distorted or incomplete impressions, scans or bite records
  • Incomplete submissions, or components that do not match the prescription
  • Restorations adjusted, damaged or altered after delivery, including chairside adjustments that change fit or contacts
  • Changes in the patient’s mouth after the impression or scan was taken
  • Cases where the patient decided not to proceed

Cancellations

If you need to cancel a case, contact us as soon as possible so we can stop work. Charges for work already completed, and for materials or components already used, are handled case by case.

Possible resolutions

If we made an error, we may offer a no-charge remake, an adjustment, a partial or full refund, or a credit toward future services. Each case is reviewed individually to determine the appropriate resolution. Refunds are returned to the original payment method or applied as an account credit, as we agree with you.

How to request a review

Contact us within 10 business days of receiving the case. Include the case or invoice number, a description of the issue, and any supporting photos, models or scans. We aim to respond within one business day, and we will tell you if we need the restoration back.

This policy does not limit any rights you may have under applicable law.

Dental Creations, Inc.
445 Park Ave
Revere, MA 02151
781.853.0777
ron@dentalcreations.net