Refund Policy

 

Effective Date: May 2, 2025

At Dental Creations, Inc., we are committed to delivering high-quality, custom-fabricated dental restorations. Because every case is made to prescription specifications, our products are not eligible for traditional returns — however, we do offer refunds or remakes in appropriate situations.

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Custom Work and Eligibility
All restorations are made to order and customized for individual patients. As a result, refunds are generally not issued unless:

• There is a confirmed fabrication or material defect

• The issue is reported within 10 business days of receiving the case

• The original item is returned (if applicable) for evaluation

• The case does not meet quality expectations due to a lab-related issue

Cases with prescription changes, inaccurate impressions, or incomplete submissions are not eligible for refund but may be remade at standard rates.

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Remakes or Credits
In the event of an error on our part, we may offer:

• A no-charge remake

• A partial or full refund

• A credit applied to your account for future services

Each case is reviewed individually to determine the appropriate resolution.

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How to Request a Refund
To report an issue and request a refund or remake, please contact us within 10 business days at:

Dental Creations, Inc.
Phone: (781) 853-0777
Email: ron@dentalcreations.net

Please include:

• The case or invoice number

• A description of the issue

• Supporting photos, models, or scans if available

We aim to respond within 1 business day and will work with you to resolve the issue promptly.