Terms of Service
Effective Date: May 2, 2025
These Terms of Service ("Terms") govern your use of the website operated by Dental Creations, Inc. ("we," "us," or "our") at https://www.dentalcreationsinc.com. By accessing or using this website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use the website.
1. Website Use
This website is intended solely for use by licensed dental professionals, practices, and their authorized representatives. By using this site, you confirm that you are authorized to submit service requests or inquiries on behalf of a dental practice or patient.
2. Services and Content
We provide informational content, dental laboratory service request forms, prescription submission capabilities, and appointment booking tools. All content on this site is provided for general use and may be updated without notice.
We reserve the right to decline or cancel any service request that appears incomplete, unauthorized, or otherwise improper.
3. File Uploads and Submissions
Certain forms may allow for the upload of case-related files, such as digital scans, images, or notes. By submitting these files, you agree that:
You are authorized to share the information
The content does not infringe on any third-party rights
You grant us the right to use the files for the purpose of fulfilling your lab request
We are not liable for corrupted, incomplete, or incompatible files submitted by the user.
4. Warranty and Satisfaction Guarantee
We stand behind the quality of our work. If you are unsatisfied with the fit or function of a restoration, we encourage you to contact us promptly for review and resolution. Remakes or adjustments may be provided in accordance with our internal quality and warranty guidelines.
We reserve the right to determine the eligibility and scope of any warranty claims.
5. Refund Policy
Because our services are custom-made and crafted for individual patient cases, refunds are generally not available once fabrication has begun. In the event of lab error or confirmed quality issues, we may offer remakes, credits, or partial refunds at our discretion.
Please contact us directly if you believe a refund is warranted.
6. Shipping and Delivery
All physical restorations or case materials are shipped using reputable carriers. We are not responsible for delays, damage, or loss caused by third-party shipping providers, but we will make reasonable efforts to assist in resolving any such issues.
Customers are responsible for providing accurate shipping addresses and special handling instructions.
7. Intellectual Property
All website content, including logos, copy, and images, is the intellectual property of Dental Creations, Inc. or its licensors. No portion of the site may be reused, copied, or distributed without written permission.
8. Third-Party Services
We may use third-party tools such as Wix bookings, Google Analytics, and CRM integrations. Your use of these tools is subject to their own terms and privacy policies, and we are not responsible for their actions or performance.
9. Disclaimer of Warranties
This website is provided on an “as-is” and “as-available” basis. We make no warranties regarding the accuracy, completeness, or reliability of the website or its content. Your use of the site is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, Dental Creations, Inc. shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the site or services.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts. Any legal action or dispute must be brought in the state or federal courts located in Suffolk County, Massachusetts.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions or concerns about these Terms, please contact:
Dental Creations, Inc.
445 Park Avenue
Revere, MA 02151
(781) 853-0777
ron@dentalcreations.net